Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Minat Perilaku Pasien di Instalasi Rawat Inap RSUD Pandan Tahun 2018

Abstract

The quality of care at the hospital affects the level of patient satisfaction with the services provided by health workers. The general aim of this study was to determine the effect of quality nursing care on satisfaction and interest in the behavior of patients on an inpatient hospital Pandan. The results obtained by using Pearson correlation test the results obtained were -0.053<0.05 means that there is an influence between the quality of service and patient satisfaction. About the Pearson correlation test to determine the effect of service quality variables on the interest in patient behavior obtained by Pearson Correlation the results were -0.083 <0.05, meaning that there was an influence between the quality of service and the interest in patient behavior. This research should be useful for education, and it is suggested that the same research be conducted with a larger number of samples and in different places. In order to improve the provision of information about the effect of quality nursing care on satisfaction and interest in the behavior of patients treated inpatient hospitals Pandan. It is expected that the respondents will be more critical in providing answers to the questionnaire for future improvements regarding the effect of the quality of nursing services on the satisfaction and interest in the behavior of the patients installed in the hospital Pandan.