Nisa Nur Kusuma; I Gusti Agung Ngurah Pradyantara  Putra; Nurul Dwi  Andriani

doi:10.52943/jipiki.v11i2.2298

Authors

Nisa Nur Kusuma Politeknik Assalaam Surakarta
I Gusti Agung Ngurah Pradyantara Putra Politeknik Assalaam Surakarta
Nurul Dwi Andriani Universitas Muhammadiyah Klaten

DOI:

https://doi.org/10.52943/jipiki.v11i2.2298

Keywords:

Electronic Medical Record, User Satisfaction, Healthcare Workers, Web-Based Application, Health Information Systems

Abstract

Digital transformation in the healthcare sector has encouraged the implementation of web-based Electronic Medical Records (EMRs) to improve the efficiency and quality of healthcare services. The successful implementation of EMRs depends not only on technological aspects but also on user satisfaction, which serves as a key indicator of system acceptance. This study aimed to analyze healthcare workers' satisfaction with the use of a web-based EMR application in a healthcare facility. A quantitative approach with a descriptive cross-sectional design was employed. The study involved 27 healthcare workers selected using a total sampling technique. Data were collected through a Likert-scale questionnaire and analyzed descriptively using mean scores. The results showed that the overall level of user satisfaction was categorized as satisfied. The highest mean scores were obtained for the indicators of ease of learning the application (mean = 4.33), faster documentation process (mean = 4.33), and ease of patient data retrieval (mean = 4.26). In contrast, the indicator related to technical issues, such as system errors or slow performance, received the lowest mean score (mean = 2.78), indicating the need for improvements in technological infrastructure. In conclusion, the web-based EMR application improves work efficiency, facilitates access to patient information, and supports the quality of healthcare services. Continuous optimization of servers, network infrastructure, and user training is essential to enhance user satisfaction and ensure the successful implementation of the system.

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